. Please contact us to check the prices for doing the tours by cars, or doing the tours in Laos – Cambodia – Thailand.
. All the prices are not including the Vietnamese Driving Licences and Damage Costs or Lost, but we can help you to make them. If you want to do it please contact us.
. No bargain please.
. VIETNAMRIDER® Travel Company does not offer the cheap prices for the cheap quality tours. We do only the best quality tours with the fair prices.
. All our tour guides are professional, licensed, and speak fluently English.
. If you already have the bus tickets, you’ll get a discount in the tour prices. If you have the train or plane tickets, we’ll help you to refund them and get your money back.
. Due to the nature of my tours, and remoteness of locations, far away from tourist trails and to offer the best value we use one to two star hotels. In some of the tourist towns we pass through upgrades may be available upon request. Extra single room surcharge US$ 10 – US$ 50 per person depend on the location.
. You can buy the Vietnamese motorbike insurances if you have the Vietnamese motorcycle driving licences. The driving licences of your country and the International driving licences are accepted here by Vietnamese Law.
. All the tour prices will increase by 30% on special Holidays, New Year in Vietnam.
. To secure your booking we require a deposit. This can be made into our Western Union or Vietcombank account. The deposit must be sent after we all agreed and confirmed the tour booking by email or phone in 24 hours.
. The client is responsible for any bank charges.
. The balance must be paid by cash only before the departure at our offices in Vietnam or on the day before your tour. We don’t accept any forms of payment by the bank transferring.
. If you cancel the tour before the departure date, you will lose 100% of the deposit.
. If you cancel the tour after the departure date, you will lose 100% of the total cost of the tour.
. No Visa-card online payment please.
. After departure date, no refunds will be given for any reason.
. A Damage Cost deposit of US$ 100 – 1,000 or more is required for each motorcycle for using the Guided Self-drive tours. In case of a self-caused accident, your own participation is up to US$ 2,000 or more. Prices and conditions may vary. Restrictions may apply.
With your signature on the Tour Booking Form you accept these Terms and Conditions as a binding contract between VIETNAMRIDER® and yourself, as the Tour Participant please read them carefully. VIETNAMRIDER® can not accept any tour participant without a signed Tour Booking Form.
MOTORCYCLE TOURS / SECURITY DEPOSIT
All touring models will have the luggage racks and passenger backrests as well. VIETNAMRIDER® reserves the right to substitute the motorcycle confirmed to tour participants if the reserved model becomes unavailable. Unfortunately, at times, unexpected and uncontrollable situations arise which may require the substitution of a motorcycle. This includes, but is not limited to, delay in manufacture fleet delivery, mechanical failure, collision damage, and theft. Should VIETNAMRIDER® not be able to provide the confirmed motorcycle, a similar or better model will be provided to the participant. This constitutes the maximum liability of VIETNAMRIDER®.
A Deposit of Damage Costs will be taken in the event that you incur a theft, damage to your motorcycle, or traffic violations while on tour. There will be no actual charge to your Deposit as the amount will be authorized only and will not show on your monthly credit card statement. Only in the case of damage, theft, or traffic violation will your payment be charged to your Deposit. Otherwise, the authorization automatically eliminates after 10 days. The security deposit amount depends on the tours and the model of the motorcycle that you chose.
MOTORCYCLE RIDING REQUIREMENTS
– 19 years of age or older.
– Valid unrestricted motorcycle license from home country.
– Access to a major cash payment.
Minimum of one year of riding experience on any motorcycle models and road conditions.
The hotels we use are booked based on availability and the exact properties will not be released until confirmed. The hotels we use are typically 2 stars motorcycle friendly properties. Higher star properties can be requested and may carry a surcharge.
Reservation must be paid in full to guarantee rate, tours and rental date.
Reservations are non-refundable.
Discount rates are subject to blackout dates and availability.
All tours and rates vary by location and season.
RESERVATION AND DEPOSIT
A 40% of the total cost non-refundable booking deposit is required at the time of booking. The remaining balance will be due once the hotel accommodations have been confirmed. In special circumstances the final payment may be taken at a later date. These circumstances will be determined on case by case basis. By signing the Tour Booking Form you give VIETNAMRIDER® permission to charge your credit card the remaining tour balance once your hotel accommodations have been confirmed. VIETNAMRIDER® reserves the right to cancel the Tour reservation and charge a cancellation fee if payment is not received. Tours less than 8 day / 7 night / 6 riding days will require the full tour amount to be paid at the time of booking.
Any changes to the itinerary after the booking is confirmed may carry a change fee. A change to the itinerary includes and is not limited to changing the route, hotels, travel dates, etc.
ALTERATIONS TO TOUR SCHEDULE
Any alterations made to the itinerary while on tour will be at the participant’s expense. This includes and is not limited to changing hotels, destinations, adding / subtracting tour days etc. Any unused hotels on tour will not be refunded.
Weather conditions are not guaranteed for our tours. VIETNAMRIDER® cannot be held liable for any unpleasant and unsuitable weather conditions. No refunds shall be granted for such conditions.
SEASONAL / BIKE RALLY SURCHARGES
A surcharge may apply at certain locations during major events such as the big Holidays in Vietnam etc. Seasonal surcharges may apply during peak holiday periods. Examples include New Years, Memorial Day, Independence Days, Labor Day, Christmas, etc. Hotels may charge a surcharge for special events such as, conventions, conferences, special events, etc. Any surcharges will be passed to the participant.
RELEASE AND WAIVER
Every participant in a VIETNAMRIDER® Motorcycle Tour is required to accept and sign a Agreement and Liability Release Waiver before the Guided Self-drive tour begins. VIETNAMRIDER® cannot accept a tour participant without these signed forms.
Every participant will receive a full orientation to the motorcycle. The participant orientation will cover safe motorcycle operation, the participant’s maintenance responsibilities, as well as some local traffic laws.
FUEL AND OIL
Fuel and oil is not included in Guided Self-drive tours. The cost of fuel and oil will vary depending on time of year and location. Fuel costs are client’s responsibility. VIETNAMRIDER® claims no responsibility for motorcycle fuel consumption and mileage. You may prepay for fuel refill. If prepaid fuel is not purchased and vehicle needs refueling, US$ 10 charge will be added.
Helmets are provided with all motorcycle rentals and all tours. Clients are encouraged to bring their own helmets for comfort and style. In addition, helmets may be purchased at many of VIETNAMRIDER® offices. Helmets are required by law in most locations.
VIETNAMRIDER® is responsible for providing the services listed in the tour description. VIETNAMRIDER® carefully selects and inspects our tour service providers however, we cannot be held liable for any situations that arise while on their premises. VIETNAMRIDER® is responsible for conscientious travel preparations. VIETNAMRIDER® is not responsible or liable for any accidents and cannot be held liable in any way for any occurrence in connection with the operation or the participant’s actions in connection with the tour, which might result in injury, death or other damage to the client, his/her property, or his/her family, heirs, or assigns. VIETNAMRIDER® is not responsible for any delays or changes in schedule or other or any other conditions that may arise while on tour.
The customer is responsible for checking engine oil levels at each refueling and reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at pick-up. Customers may be held responsible for mechanical damage due to negligence in motorcycle operation or failure to provide normal maintenance.
Violation of listed restrictions voids all VIP Theft & Damage Waivers and client will be held liable for damages. Road Restriction: Rental street motorcycles are not allowed on gravel roads, beaches, logging or other non-public roads. Outboard Restriction: Clients cannot enter Cambodia, Laos, and Thailand on a Vietnamese motorcycle without written authorization and accompanied by a VIETNAMRIDER® Guide. WARNING: Entering the Northwest region during the months of February & March is dangerous and not recommended.
VIETNAMRIDER® reserves the right to substitute the motorcycle confirmed to rental client. Should VIETNAMRIDER® not be able to provide confirmed motorcycle a similar or better model will be provided to the customers. This constitutes the maximum liability of VIETNAMRIDER®.
COMPLAINTS AND SUGGESTIONS
Please email any complaints or suggestions to email@example.com. We sincerely value your feedback and rely on tour participants to help us shape the tour experience for future tours.
TOUR RATES, RENTAL RATES AND MOTORCYCLE COSTS
Fares quoted on our website and in our brochure are those in effect at time of printing. Cost factors include but not limited to: hotels, motorcycles, insurance, international currency fluctuations, etc. dictate the need for an increase in fare VIETNAMRIDER® may do so at any time prior to 60 days before departure. A fare increase has never happened, however, should this become the case the participant has the right to receive full refund if so desired.
VIETNAMRIDER® recommends that you take out adequate travel, health and accident insurance as well as Trip Cancellation Insurance. State mandatory liability insurance is included in our motorcycle papers but you are not insured for any Damage or Theft and Accident if you do the Guided Self-Drive Tours and don’t have a valid Vietnamese Driving License. Please carefully check with the insurance provider. Because motorcycle rentals are considered an exotic rental most credit cards and insurance do not transfer the same way as they do with normal car rentals. PLEASE always check your Credit company or insurance company for coverage. VIETNAMRIDER® currently offers a Theft and Damage Waiver, as well as Supplemental Liability Insurance. Please ask your booking agent for further information.
THEFT & DAMAGE COSTS
Theft & Damage Costs are not including in any our motorcycle tours.
Damage: Customers pay at least US$ 10 per damage / depend on what model of motorcycles
Theft: Customers pay at least US$ 2,000 per motorcycle / depend on what model of motorcycles.
Flat tire coverage is not included.
Towing is not covered.
You must confirm these options to us before book the tours and the tour departure dates.
VIETNAMRIDER® will provide hotel pickup / drop off service to and from your hotel as long as the hotel is within a 5 km radius of our location. Another option is to take a taxi. Our location will reimburse up to US$ 10 as long as you save the receipt.
Restrictions may apply at various locations.
VIETNAMRIDER® will provide storage for participant’s additional luggage at the pick-up location for round trip tours. Storing luggage at the pickup location for one way tours will not be possible. VIETNAMRIDER® is not responsible for lost or stolen items.
PAYMENT BY CASH or WIRE TRANSFER
Payment of Tour Deposit can be made by the Vietcombank or Western Union. In this case the amount must be sent to VIETNAMRIDER® 90 days prior tour departure date. Balance payments can also be made by cash in US$ or VND.
Travelers Cheques are not accepted for any payments.